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Workflow Overview




Workflow diagram



Workflow on the ASP begins with the capture of audio via telephonic means, via the web site, or through portable dictation devices such as digital recorders or Pocket PCs. Optionally, demographic data can accompany digital audio when it is captured via telephone.


The captured audio and demographic data is then passed to the ASP system either directly from the dictation servers or via the Internet. Once the audio data has been imported into the system, it is assigned a unique job identification number and is managed in an object oriented database. This provides the backbone of our workflow management, and the jobs and additional data from available interfaces are made ready for processing by transcriptionists.


Jobs are acquired by a transcriptionist who securely logs into the ASP web site. MT access to jobs is based upon account and dictator permissions controlled by RTC. Once the dictation is transcribed the job is checked back into the ASP web site. The ASP retains an audit trail showing who is accessing jobs and the times jobs are checked in and out.


Depending upon the workflow configuration, jobs may either next go directly to approved status (ready for customer retrieval), or may pass through a series of workflow steps, including editing, QA, and proofing, into which electronic approval and signature can be easily integrated.


Once a job is in approved status, it is ready for delivery through the web site via batch download, via download direct to the desktop, or via electronic export in a wide variety of formats including HL7, XML, DOC, RTF, TXT, PDF and so forth. Billing is automatically calculated on a per job basis and TAT and workflow processing metrics are generated by the system.



Contact Us:

Phone:  (888) 813-9498

Fax:  (607) 773-8107



Reporters Transcription Center

71 State Street, Suite 101  ▪  Binghamton, NY 13901