Workflow on the ASP begins with the capture of audio via
telephonic means, via the web site, or through portable
dictation devices such as digital recorders or Pocket PCs.
Optionally, demographic data can accompany digital audio
when it is captured via telephone.
The captured audio and demographic data is then passed to
the ASP system either directly from the dictation servers
or via the Internet. Once the audio data has been imported
into the system, it is assigned a unique job identification
number and is managed in an object oriented database. This
provides the backbone of our workflow management, and the
jobs and additional data from available interfaces are made
ready for processing by transcriptionists.
Jobs are acquired by a transcriptionist who securely logs into
the ASP web site. MT access to jobs is based upon account
and dictator permissions controlled by RTC. Once the dictation
is transcribed the job is checked back into the ASP web site.
The ASP retains an audit trail showing who is accessing jobs
and the times jobs are checked in and out.
Depending upon the workflow configuration, jobs may either
next go directly to approved status (ready for customer retrieval),
or may pass through a series of workflow steps, including
editing, QA, and proofing, into which electronic approval
and signature can be easily integrated.
Once a job is in approved status, it is ready
for delivery through the web site via batch download, via
download direct to the desktop, or via electronic export
in a wide variety of formats including HL7, XML, DOC,
RTF, TXT, PDF and so forth. Billing is automatically calculated
on a per job basis and TAT and workflow processing metrics
are generated by the system.